Click the ellipses icon ( ) for these options:.If the call was recorded, click the play icon to play the associated recording.Click the phone icon to call the selected number.For synced contacts, you'll see a general contact card with the name of the third-party service and all the phone numbers added to that contact.For internal and external Zoom contacts, you'll see the user's contact card and additional options to Chat or Meet.Hover over the profile picture for additional options if the phone number belongs to an internal, external, or synced contact.Hover over a voicemail entry for these options:.Click the phone icon if you want to call the number that left the voicemail.Hover over a voicemail entry and click the play icon to play the voicemail message.If you have access to a shared voicemail inbox, you'll see the name of the phone user, call queue, or auto receptionist below the caller ID.Voicemail messages marked with a blue dot haven't been played yet.If the number has a caller ID name or belongs to your internal or synced contacts, you'll see a name above the number.You can identify voicemail messages using the following: Voicemail messages are displayed in reverse chronological order with most recent messages at the top. Note: Your admin can restrict your ability to download or delete your voicemails.įollow these steps to play, download, or delete your voicemail messages. Policy settings for voicemail and voicemail transcription enabled by your admin.Zoom Phone license activated on your account.Zoom Desktop Client for Windows, macOS, or Linux, 5.5.0 or higher.Prerequisites for managing voicemail messages If you want to receive email notifications when you receive voicemail messages, your admin will need to enable the setting on your behalf. We recommend using the Zoom desktop client, mobile app, or web portal so you can better identify who the messages were left for. Shared voicemail inboxes can be viewed on the Zoom desktop client, mobile app, web portal, Zoom PWAS, or desk phone. You can also share your voicemail inbox with other users in the same organization. For example, if you play a new voicemail message in the desktop client, it will also remove the notification icon on the mobile app. This includes the notification icon (red circle icon). Note: Voicemails are synced between the Zoom desktop client and mobile app. There is currently no storage limit for voicemails. You can also change your settings to disable voicemail during your business or closed hours and customize your voicemail greeting. Voicemail messages can be up to 5 minutes in length. If you have Zoom Phone activated on your account, you can play, delete, and save voicemail messages left by your callers.
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